If you’ve been in business for a while, you’ve probably dealt with more than a few rude customers. For many people, dealing with rude customers is one of the most stressful parts of their job. Handling rude customers is not just a problem for customer service reps. It’s also a major issue for managers and…
Wouldn’t you like a glimpse into the minds of your customers and know what they’re thinking when they look at your products? The more you know about what motivates your buyer, the more effectively you can create products that speak to them and their needs. It can help with marketing too. For example, if you…
Customers who are repeat buyers spend more money and are more loyal than first-time buyers. But many small businesses don’t realize that building customer loyalty is not just about the customer but also the business. If you’re a business owner, you probably have a few loyal customers. They love your products and services; they tell…
13 Customer Retention Emails Every Small Business Should Utilize Many small businesses focus too much on acquiring new customers, when they should be devoting more attention to retaining and nurturing existing ones. According to consulting company Invesp, the probability of selling to a new prospect is 5-20 percent, while the probability of selling to an…
Why Customer Reviews Are Critical for Your Business The simple fact is that your business needs customer reviews to stay competitive. Some executives would scoff at that statement; others would acknowledge its truthfulness but argue that customer reviews are not an urgent priority for their organization. However, here are just a few of the key advantages…
10 Mistakes that Will Destroy Customer Trust in Your Brand Every business, regardless of type, needs the trust of its customers to survive. Consumers trust restaurants not to poison them, for example. We all trust that the brakes will work on a new car. And, on a less dramatic level, we trust that an online…
10 Tips to Develop Deeper Customer Relationships Regardless of the type of business, developing a bond between customer and brand has many benefits. For one thing, customers who feel a connection to a brand stay loyal, and that means more repeat business and less reliance on new customers who cost more money to acquire. Customers…